Refunds and cancellations
Our services are sold to businesses and professionals.
First, what this is
We sell to businesses and professionals, so the 14-day withdrawal right that applies to private consumers doesn't apply here. What follows is our own policy.
By product
| Product | Before work starts | After work has started | After delivery |
|---|---|---|---|
| Audits and challenges (Page Challenge to Challenge + Fix bundle, including the AI visibility check) | Full refund on request | Refund of the part not yet done; the work done stays payable | No refund for delivered work. One clarification round within 7 days of delivery. |
| Fix hours and sprints | Full refund | Hours you haven't started using are refunded if you ask before they expire. Hours used aren't refundable. | Expired hours lapse |
| Fixed-scope packs (schema, redirect map, migration watch, GA4 and Search Console, titles and metas, page optimisation, landing page, article, keyword and site map plan, Google Business Profile tune-up, local launch) | Full refund | Refund of the part not yet done | No refund after delivery |
| Prepaid months (SEO, Local, AI Visibility) | Full refund before the month starts | Hours used aren't refundable. Unused hours expire after 30 days. | None |
The Challenge + Fix bundle: the audit part follows the audit rules, the hours part follows the hour rules.
The rules
- If we can't deliver what we sold.
- Full refund of the undelivered part, to your original payment method, within 14 days, through Stripe.
- Duplicate or mistaken orders.
- Refunded.
- If the job is bigger than the cap.
- We'll offer either a bigger product, with credit for what you've paid, or a refund.
- If you don't give access.
- If we ask for access and don't get it within 14 days, we may close the order and keep the part already done. Anything not started is refunded.
- Rankings.
- There's no refund for results, because we don't promise results. Nobody controls rankings, traffic, leads or AI citations. Google, the other search engines and the AI assistants decide, and they change how they decide. What we commit to is the work in your order, at the scope and cap shown, and clear reporting on it.
- Prepaid months.
- One payment, doesn't renew, and we never charge your card again without a new order from you. Unused hours expire 30 days after we confirm the start date.
How to ask
Email main@challengemyseo.com with your order number. If you're thinking about a chargeback, write to us first. It's quicker.
What “delivery” means
We send the report, recording or files to the email in your brief. The working-day estimate runs from the day we have your brief and access, and excludes Italian public holidays. Dates are targets.
Challenge us back
One clarification round, within 7 days of delivery, on the 8 audit and challenge products. It's a way to question the work, not a way to ask for new work.